CATEGORY 1: PROMOTION
is the offer?
Purchase a participating Samsung Refrigerator
from a participating retail store between 28th August and 30th September 2018
to be eligible to receive up to $150 Cashback*.
*For Participating Products and their corresponding Gift amounts see the
home page or the Participating Products table located on the
is the Gift?
A cashback worth up to $150*
in the form of an electronic funds transfer (EFT) to an Australian bank
does the promotion start?
9:00 am (AEST) on 28 August 2018.
does the promotion end?
11:59 pm (AEST) 30 September 2018.
do registrations close?
11:59 pm (AEST) 27 October 2018.
CATEGORY 2: PURCHASE
What does purchase mean?
paying in full (by cash, card or through a credit program offered by a
Participating Retail Store where a proof of purchase is provided) a
Participating Product from a Participating Retail Store during the Promotional
Period (excluding any acquisition of a Participating Product via a rental
If you have
completed your online registration, please contact Samsung promotion customer
service to advise them that you will not complete your purchase. Once you have
advised Samsung promotion customer service, we will invalidate your claim.
CATEGORY 3: REGISTRATION
How do I register?
What if I
don’t have a claim number?
If you do not receive a claim number your registration has not been
successful and you do not have a claim registered in this promotion.
Should I register my claim if
I have only paid a deposit on my Participating Product/s?
You should pay for your Participating Product/s in full prior
to registering your claim, and you must pay for your Participating Product/s in
full during the Promotional Period. Remember, you must register your claim by 11:59pm (AEST) on 30 September 2018.
Do I still need to register by
30 September 2018
if my Participating Product/s
is/are on back order?
Yes, you must still complete your online registration by 30 September 2018.
If you are unable to provide the serial number and serial
number photo of your Participating Product/s at the time of submitting the
Online Claim Form, you must tick the box/es on the Online Claim Form to
indicate you have not yet received your Participating Product/s.
Remember, you must pay for
your Participating Product/s in full between 28 August and 30 September 2018,
even if you haven’t received your Participating Product/s by then, and you must
supply your serial number and serial number photo within 7 days of receiving
the Participating Product/s and no later than
Where is my Participating
Product/s serial number located?
The serial number is a 15 character sequence made up of letters and numbers
following “S/N” located on a sticker inside the
fridge near the door hinge or on the side of the fridge.
If you are using a PC for redemption, the photo you
take will need to be transferred to the PC before it can be uploaded.
How do I provide the serial number and serial number photo of my
You must provide the serial number and serial number photo of your
Participating Product/s at the same time. You can provide the serial number and
serial number photo of your Participating Product/s when completing your online
registration or within 7 days of
receiving your product/s and by
After this date, serial
numbers of Participating Product/s cannot be submitted and therefore claims
cannot be completed, except in the case that you may contact Samsung via an
email to firstname.lastname@example.org and
Samsung may permit the entry having regard to all of the circumstances.
Can I provide the serial number and serial number photo of my
Participating Product/s after
if I am renovating or building my house and won’t take
delivery of my Participating Product/s by
No, you must provide your serial number and serial number photo of your
Can I provide a photo of the serial number as shown on the product’s
No, you must provide a photo of the serial number from the Participating
Product itself, not the product’s packaging.
Can I provide a photo of my
Participating Product’s serial number separately to providing my Participating
Products’ serial number?
No. You must provide your Participating Product’s serial
number and serial number photo at the same time.
How do I provide a copy of my
You must upload a copy of your tax invoice during your online registration and
CATEGORY 4: VALIDATION
How long does it take to
review my claim?
We will review your claim and be in contact via your nominated email address
within fifteen (15) business days of your claim registration.
What happens if the serial number from the Participating Product/s that I
provide is deemed invalid?
You will receive an ‘Invalid Serial Number’ notification email to your
registered email address advising you that the serial number/s that you have
provided has/have been deemed invalid. Once you receive this email you will
have 14 days to provide the correct serial number/s and serial number photo/s via
the ‘track claim’ webpage to be eligible to receive the Gift. If we do not
receive the correct serial number/s and serial number photo/s within this
period, your claim may be deemed invalid.
What happens if there is an outstanding issue with the copy of the tax
invoice and/or serial number photo/s that I provide?
You will receive a ‘More Information Required’ notification email to your
registered email address advising you what information may be missing,
incorrect or illegible. Once you receive
this email you will
have 14 days to supply the requested information correcting the issue/s via the ‘track claim’ webpage to be eligible to receive the
Gift. If you do not supply the requested information correcting the issue/s
within this period, your claim may be deemed invalid.
How will I know that my claim
has been deemed valid?
receive an ‘Approved Claim’ notification email to your registered email address
advising you that your claim has been deemed valid.
How will I know that my claim
has been deemed invalid?
You will receive an ‘Invalid Claim’ notification email to your
registered email address advising you that your claim has been deemed invalid
and the reason why your claim was deemed invalid.
CATEGORY 5: GIFTS
How long will it take to
receive my Gift?
The EFT payment should be made to
your submitted Australian bank account within thirty five (35) days of your claim
being deemed valid, but you may need to allow several days thereafter for the
funds to be cleared by your bank.
I nominate an overseas bank account?
No. EFT payments will only be made
to Australian bank accounts.
I claim more than one Gift?
Multiple entries are permitted, subject to the following
Each Gift is not transferable or exchangeable.
either of the Participating Products is returned, will I have to give back the
CATEGORY 6: CONACT
How can I contact promotion customer service?
Phone: 1800 900 730
Should I contact
Samsung Support to discuss my promotional claim?
No. You should contact this Promotion’s customer service (details
directly above) as Samsung Support is a different department and they cannot
assist you with your promotional claim.
can I find the terms and conditions for this Promotion?
Online at www.samsung.com/au/promotions/qledcashback
or on the Terms and Conditions page.
Samsung Electronics Australia Pty Ltd ABN 63 002 915
648 of 3 Murray Rose Avenue, Sydney Olympic Park, NSW 2127.
will have access to my personal information from the Promotion?
The Promoter collects personal information in order to
conduct the Promotion and may, for this purpose, disclose such information to
third parties, including, but not limited to, agents, contractors, service
providers, offer suppliers and, as required, to Australian regulatory
authorities. Validity of a claim is conditional on providing this information.
The Promoter may, for an indefinite period, unless otherwise advised, use the
information for promotional, marketing, publicity, research and profiling
purposes, including sending electronic messages or telephoning the claimant.
Claimants should direct any request to access, update or correct information to
the Promoter. All claims become the property of the
Promoter. The Terms and Conditions are deemed to incorporate the Promoter’s